Shipping & Returns
RETURNS & EXCHANGE
- It is our endeavour to provide you with the best possible customer service and hence we permit returns and exchanges as long as the product/s are unused, unwashed, defective/damaged, and are returned in saleable condition in with all original packaging, tags and invoices.
-You are required to inform us within 48 hours of receiving the package on firstname.lastname@example.org with your order number and the item(s) you wish to return/ exchange, else the goods will be considered sold and no further requests will be entertained. We will revert to your email within 24-48 hours with an appropriate solution.
-You will be receiving credits in your LOTUSFASHION online account (COD/Shipping fee excluded, if any) for returns on discounted merchandise. These credits will be valid until used. A refund will be issued to your original mode of payment in case of a return on non-discounted merchandise. In case of an exchange, please mention the size you wish to receive as an exchange in the initial email. Exchange orders will be shipped upon receipt of the returned order.
-You are requested to inform us via within 48 hours of receiving the order on our email IDemail@example.com. Any request received after the returnable window are not eligible for returns/exchange.
-Our customer service will review the request and send you an email confirmation for initiating the return/exchange We will organise the return pickup from you through our logistics partners. You are requested to keep the package ready with all original packing, tags and invoice copy. Please mention the below address on the sealed package:SURAT Wearhouse Once the pickup is organised you are requested to please ask the logistics partner for the courier slip at time of handing over the package. In the event of unavailability of reverse pick-up facility from your address, you are requested to please courier your order back to us to the address shared in
- Step 3. Please email us at firstname.lastname@example.org to inform us that you are sending the package back to us, with your order number and the courier tracking details.
-Once we receive the products a closure will be provided to your request as per your preference i.e. credits, exchange or refund.
-No returns will be accepted on International orders.
- No refund to original payment mode will be issued on return of discounted merchandise.
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SHIPPING, DELIVERY & DISPATCH POLICY
We provide worldwide delivery of your orders. You need to select the correct shipping location from the option ‘SHIPPING TO” provided at the footer of our website. We have partnered with leading Indian & International shipping provider to handle your order in best possible way for safe & fast delivery.
Shipping Charges for Delivery In India:
We provide shipping in India for all Prepaid & Cash on Delivery (COD)
Please note there are no additional charges for Cash on delivery payment orders.
- We provide shipping within India for all Prepaid & Cash on Delivery (COD)
- Delivery Time 1-4 business days.
Please note changing your shipping location during checkout will lead to loss of items in your shopping bag. Shipping charges & Policy of selected store will apply to your order.
Order Delivery & Dispatch Policy :
We understand you are eagerly waiting for ordered styles to be delivered to you at the earliest. Our Customer Care & Warehouse team works rigorously to ensure that we are able to bring a smile to your face. Our team perform multiple rounds of quality check and ensure that we deliver you your ordered styles in perfectly packed QC checked condition in the least possible time.
We strive to dispatch your order in the earliest possible time however certain styles are procured and arranged from other locations and hence in few cases the dispatch timelines can extended up to 2 weeks. We will update you regarding the dispatch & delivery status of your order via Email & SMS.
Once the order is dispatched, it normally takes 1-4 business days depending on the pin code for delivery to happen within India. Unforeseen circumstances on the logistics provider’s end may sometime cause delays, however please be rest assured that our Customer Care team will be working very closely with the logistics provider to your orders delivered at the earliest.
Alternatively, you can track the order status from your My Account section of the website OR get in touch with our Customer Care team on email email@example.com for any order & dispatch related queries.
Our delivery partners will attempt to deliver the package a maximum up to 3 times before they return it to us. Please provide the complete & accurate shipping address including Pin code/Zip code and a valid mobile number. This will help us in delivering your order faster.